Without the Internet

I was without the internet for the past one week and it's all because my phone line conked out because of some line failure. I was terribly upset about the way BSNL treated their customers and also, being one of the major telecom service provider, they need to have a effective and efficient complaint registry process (which doesn't happen to be the case). They have a automated complaint registry no. which is 198 and I registered the complaint the very first day. I was waiting for the next four days and no one came. I was really angry but I'm not the kind of person who vents his feelings and so I directly went to the BSNL office and reported my phone line failure. Luckily, after a week's wait, there came a lineman who repaired my line and now I'm online again!

The high handedness with which BSNL handles it's customers is really irritating. BSNL, being the major telecom service provider in India need to be a little more courteous and quick! Else they'll soon be at the bottom (which might not possibly happen in this generation, cos they are that dominant) .